Refund policy
Return & Refund Policy 1. Right of Withdrawal (The 7-Day Rule)
In accordance with the Saudi E-Commerce Law, you have the right to return your purchase within 7 days of receiving the product, without providing a reason.
Conditions: The item must be in its original packaging, unused, and in the same condition that you received it. Shipping Costs: For "no-reason" returns, the customer is responsible for the return shipping fees unless otherwise stated. 2. Defective or Non-Compliant Products
If the product you received is defective, damaged, or does not match the description on our store:
You are entitled to a full refund or exchange at no additional cost to you. We will cover the return shipping fees for defective items. Please report such issues within 30 days of discovery to qualify for a remedy under Saudi Consumer Protection. 3. Non-Returnable Items
Under KSA law, certain items are excluded from the right of return unless they are defective:
Personal Care: Cosmetics, perfumes, and undergarments (for health and hygiene reasons). Customized Goods: Items manufactured to your specific specifications. Digital Content: Software or digital keys that have been downloaded or used. Perishables: Food and flowers. 4. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Method: Approved refunds will be processed back to your original payment method (Mada, Visa/Mastercard, Apple Pay). Timeline: According to Saudi regulations, refunds are typically processed within 15 days of the refund request approval. Cash on Delivery (COD): For orders paid via COD, refunds may be issued as store credit or via bank transfer to a Saudi bank account.